1) Click on 'forgot password' on the login screen of your account
2) Enter your e-mail address and click on 'Reset my password'
3) Within a few minutes you will receive an email from us in which you can set a new password
4) Click the link in the email and then enter a new password. Always choose the strongest password possible.
As soon as your return request has been submitted, you will receive an email from us with more information about the processing. If you need to return products, print the return form and add it to the package you are going to send to us.