You can return products to us within 14 days of receiving your order. This can be done in two ways. Follow the five steps below in your personal account or click here to return a product quickly and easily via our returns page.
1. Log in to your personal account and then go to 'My return requests'
2. Click on 'Create a new return request', select the relevant order and click on 'continue'
3. Enter the number of products you want to return / replace and then click on 'continue'
4. Then select the reason for return / replacement and whether you prefer a refund or receiving the product again.
5. Has a product been delivered broken / defective? Then upload a clear photo of the damage in question to complete your application.
As soon as your request has been submitted and approved, you will receive an email from us with more information about the handling. Always print out the return form and add it to the package you are going to send to us.