This can have several causes, such as;
- The order has not yet been paid. If no payment has been made, the order will remain on hold
- Your ordered product(s) from the order is/are not in stock and will be refilled in the warehouse. The stock status of your ordered product(s) can be found on the product page.
- The order is shipped but something went wrong with the carrier which causing the delivery to be delayed. You can follow the status of your order via the track and trace code that has been sent to you in an email.
- If your order is not yet shipped, you can check the status of your order and expected dispatch date by logging in to your personal account