Unfortunately it sometimes happens that a payment fails due to an error or unknown cause. You can follow the below steps to finalize your payment. There is no need to place a complete new order:
1. Before processing the payment again we advise you to check your bank account to make sure the payment is not yet booked.
2. If the payment did not go through you can process it again by logging in to your personal account and go to "My orders".
3. Now you will see the overview of your order(s). If your order has the status "Waiting for payment", then it means that the payment failed.
4. You can process the payment again by clicking on the "Pay" button
5. If your new payment attempt is successful the status of your order will change to "In progress"
If your payment fails, you will also receive an automatic email asking if you wish to complete your payment. You will receive this email approximately after 2 hours and the email will be sent to your registered email address.