Trustpilot is an independently operating party that collects reviews for Any-Lamp. Every review, positive but also negative, will be displayed on the Trustpilot website. In order to also contribute to solving any problems, there is a professional solution procedure (in which Trustpilot mediates between the customer and Any-Lamp). As you can see from the many positive reviews, this is not necessary in most cases. About 7 days after your order has been shipped you will be contacted by Trustpilot by email to write a review about Any Lamp.