If you want to exchange products due to an error / mistake of your own, for example if you have ordered a product with the wrong fitting, you are responsible for the costs of a return shipment to our warehouse. You can create a return shipment quickly and easily via your personal account. You can then place a new order with the correct item via our website.
Have you received wrong products due to an error from us, are products broken / damaged or is something missing from your order? Then we reimburse the costs of the new shipment.