Unfortunately sometimes your product breaks during transport. Please notify us by entering a service request through your personal account.
- Log in to your account and click on ‘My service requests’
- Click on the ‘Create a new service request’ button, select your order and continue
- Enter the number of products you would like to claim warranty for under ‘Service quantity’
- As a reason you can select: "I received a broken product due to transport" and if you wish to receive a refund or a replacement
- Please upload a clear picture without packaging to complete your request and describe the problem with the product and the solution you wish