If a product is defect, wrong, inadequate or incomplete, the customer has the right to claim a replacement or a refund of the paid amount.
How to make a warranty request through your personal account:
1. Log in to your account and click on ‘My service requests’
2. Click on the ‘Create a new service request’ button, select your order and continue
3. Enter the number of products you would like to claim warranty for under ‘Service quantity’
4. Select the correct reason for your warranty
5. Please upload a clear picture (without packaging) to complete your request and describe the problem with the product and the solution you wish. Also choose if you wish to receive a refund or a new product. If your item is phased out we will automatically refund you for the product.