Within 14 days after receiving your order, you can return products to us. You do this via your personal account. Follow the five steps below.
1). Log in to your personal account and then go to "My return requests"
2). Click on 'Create a new return request', select the relevant order and click on 'continue'
3). Enter the number of products you want to return / replace and then click on 'continue'
4). Then select the reason for the return / replacement and whether you prefer a refund or replacement.
5). Has a product been delivered broken / defective? Then upload a clear photo of the damaged product (not including packaging)
As soon as your request has been submitted, you will receive an e-mail from us with more information about the handling. Always print the return form and add it to the package you are going to send us.